Responding to a Buyer Question
Increase Buyer confidence and encourage bidding on your auctions by communicating with potential Buyers through our "Ask Seller A Question" tool.
It's an effective opportunity to convert curious Buyers into engaged, active bidding activity that ultimately improves the performance of your auctions!
Rules & Guidelines for Responding to Buyer Questions
Please follow these B-Stock requirements and best practices for all communication with Buyers.
- Do not include physical addresses, personal email address(es) or phone number(s) in the message.
- Please be sure that your answers are related to the product itself.
- Attempts to solicit transactions outside of B-Stock will result in removal from the marketplace.
Step 1: Actively Monitor & Read Incoming Messages from Buyers
- Log-in to your Seller Account
- Access Buyer submitted questions about your auctions by clicking the "Message Center" link located at the top right of your screen.
Step 2: Respond to Buyer Questions
- Go to the "Awaiting Responses" tab to view Buyer messages still awaiting your response.
- Enter your response and click "Reply" to send your response to the Buyer.
Keep interested Buyers egaged with your auction(s) by promptly responding to questions.
Build trust and boost Buyer engagement with your auctions by interacting with Buyers through our "Ask Seller A Question" tool.
